Shipping policy

Shipping Policy

Processing Times

Orders are processed within 1–2 business days.
During peak periods (sales, new releases, holidays), processing may take an additional 1–3 business days.

Once your order has been dispatched, you will receive a confirmation email with your tracking number.

Shipping Within Australia

We ship using trusted carriers such as Australia Post, Sendle, and CouriersPlease.

Standard Shipping
• Estimated delivery: 3–7 business days
• Tracking included

Express Shipping
• Estimated delivery: 1–3 business days
• Tracking included

Delivery times vary based on your location and carrier performance.

Shipping Rates

Shipping rates are calculated at checkout based on:
• Order weight
• Delivery location
• Shipping method selected

Orders over $50 may qualify for free shipping.

International Shipping

International shipping is available to selected countries.

• Estimated delivery: 7–21 business days
• Tracking included
• Customs duties, taxes, and import fees are the responsibility of the customer

Delays may occur due to customs processing or local postal services.

Order Tracking

All orders include tracking.
Once your package is dispatched, you’ll receive an email with your tracking link.
You can also track your order at any time using the link provided.

Incorrect Address / Delivery Issues

Please ensure your shipping address is accurate at the time of purchase.
We cannot guarantee changes after your order has been placed.

If a parcel is returned to us due to an incorrect address or failed delivery attempt, reshipping fees may apply.

Lost or Damaged Parcels

If your parcel is delayed, lost, or arrives damaged:

  1. Contact us at [your support email]

  2. We will open an investigation with the carrier

  3. Replacement or refund options will be provided depending on carrier outcome

We are always here to help resolve any issues quickly and fairly.

Returns & Exchanges

For information about returns, please refer to our Refund Policy.

Contact Us

If you have any shipping questions, contact our team at:
📧 hq@thedvtd.com